Legal
This Privacy Policy explains how The Grand Resort, Igatpuri (“we”, “us”, the “Resort”) collects, uses, and protects the personal information you share when you browse our website, make an enquiry, or book a stay.
We collect information you provide directly — your name, phone number, email address, stay dates, guest count, and any preferences or messages you send through our enquiry or booking forms.
When you visit the website, we automatically receive limited technical data such as your device type, browser, approximate location, and pages viewed. This helps us keep the site fast, secure, and relevant.
We use your information to respond to enquiries, process and confirm bookings, provide guest services, send booking-related updates, and — only with your consent — share offers and resort news. We may also use aggregated, non-identifying data to improve our website and services.
We do not sell your personal information. We share it only with trusted service providers who help us operate (for example, payment and booking platforms), and where required by law. These providers are bound to handle your data securely and only for the purposes we specify.
Our website uses cookies and similar technologies to remember your preferences, measure traffic, and improve your experience. You can control or disable cookies through your browser settings; some features may not work as intended if you do.
We apply reasonable technical and organisational measures to protect your information. We retain personal data only as long as needed to fulfil the purposes described here or to meet legal and accounting obligations.
You may request access to, correction of, or deletion of your personal information, and you may withdraw marketing consent at any time. To exercise these rights, contact us at [email protected].
For any privacy questions or requests, email [email protected] or call +91 80072 91234. The Grand Resort, NH-3 Mumbai-Agra Highway, Pimpri, Tal-Igatpuri, Dist-Nashik, Maharashtra 422403.